LadyLux ship products to the Mainland UK, Channel Islands and Northern Ireland. For international orders please contact us for rates quoting the product name, quantity and shipping country. We ship all products within 3 working days of receiving your order.
Our standard shipping rates:
Recorded Delivery £2.99
Next Day Delivery (excluding Saturday) £7.99
If you encounter any issues with items in your order please contact us quoting your name and order reference number or Paypal Transaction number and a member of our team will contact you resolve the situation. Please allow up to 24 hours for a response.
In the event that we instruct you to return the item(s) all goods must be returned within 7 days. Items must be unused and in original packaging along with a copy of your invoice.
LadyLux is not responsible for the cost of shipping returns; this is the responsibility of the customer. We recommend using a postage service that offers insurance against the value of the item against loss, damage or theft and that guarantees delivery.
Refunds/Exchanges will only be made via Paypal once items have been received and examined by a member of the LadyLux team. Items returned for exchange will be sent out within 7 days of receiving the original item.